PrimeTech Solutions has served customers for 10+ years with a premium, transparent approach to appliance repair — coordinated through a service-area dispatch model.
Same-day service when available • Subject to technician availability
PrimeTech Solutions focuses on high-end appliance repair coordination. We begin with diagnosis, then share clear options before work proceeds. We operate as a service-area business across New York, Miami, Phoenix, and Dallas.
We avoid “authorized,” “certified,” and “official” language. We’re an independent third-party service provider.
Clear business model — designed for compliance and customer understanding.
We confirm service area and gather basic details to coordinate the right visit.
We coordinate and dispatch independent partner technicians to the customer location (no walk-in storefront).
After diagnosis, options are explained. Customers pay PrimeTech Solutions (not the technician directly).
Select a metro to view key coverage areas (plus nearby areas).
We dispatch service across the metros below and surrounding areas. Coverage varies by technician availability.
Call to confirm coverage for your neighborhood and the soonest availability.
Miami coverage extends north up to West Palm Beach. Same-day service when available.
Call to confirm coverage and availability in your part of the Phoenix metro.
Coverage depends on technician availability and distance. Call to confirm.
Same-day service is offered when available and is subject to technician availability. Arrival windows can vary due to job duration, traffic, and parts availability.
Sub-Zero, Viking, Wolf, Thermador.
Independent third-party service provider. Not affiliated with or endorsed by Sub-Zero, Viking, Wolf, Thermador, or any manufacturer.
Plain-language terms referenced by invoices/work orders. Please read before service.
PrimeTech Solutions provides diagnostic and repair coordination for major household appliances, including refrigerators, ranges, ovens, and stoves. Service may be performed by vetted independent partner technicians. Partner technicians are not employees of PrimeTech Solutions but operate under agreed quality standards and conduct policies.
PrimeTech Solutions operates as a service-area dispatch business serving New York, Miami, Phoenix, and Dallas (and nearby areas). We do not offer walk-in service and do not maintain a customer-facing public storefront. Customers call PrimeTech Solutions; we coordinate and dispatch an independent partner technician to the customer location. Payment is made to PrimeTech Solutions (not the technician directly).
A Service Call Fee of $100 applies to service visits. This fee covers technician travel, assessment, and initial diagnostics.
If a repair is completed during the visit, the Service Call Fee is typically credited toward the repair cost (i.e., waived from the repair total) as reflected on the invoice/work order. In some cases the fee may be shown as a separate line item and then credited on the same invoice.
If no repair is performed (for example, you decline the repair after diagnosis), the $100 Service Call Fee still applies. There is no additional diagnostic charge beyond the Service Call Fee.
After diagnosis, we provide repair options and pricing information before proceeding. You can approve or decline the recommended repair. Additional issues discovered after initial diagnosis may require updated options and approval.
Same-day service is offered when available and is subject to technician availability. Arrival windows may vary due to job duration, traffic, weather, and parts availability.
If you need to cancel or reschedule, please call as soon as possible. Cancellations or reschedules made with less than 2 hours’ notice may be treated as a completed service call, and the $100 Service Call Fee will apply.
If the technician cannot access the appliance or safely perform the assessment due to site conditions, the visit may be treated as a completed service call and the $100 Service Call Fee will apply. Examples include, but are not limited to: restricted access, unsafe conditions, incorrect address information, no adult present where required, pets not secured when needed for safe access, or the appliance being inaccessible.
Parts availability can vary by model and supply conditions. We use quality parts. OEM parts may be used when available and appropriate; quality alternatives may be offered when suitable. Options and timelines will be explained before work begins.
Payment is due after service is completed unless otherwise agreed in writing. We accept card and check payments. Cash payments are not accepted.
If you believe a payment was charged in error, refund requests for service payments (excluding the Service Call Fee) must be submitted within 24 hours of service completion. Approved refunds will be issued to the original payment method.
Any labor/workmanship warranty is offered only when explicitly stated in writing on the invoice/work order, including the coverage period and specific terms. If no labor/workmanship warranty is stated on the invoice/work order, services are provided without an additional labor guarantee.
Replacement parts may be covered by a manufacturer or supplier warranty, if applicable. Warranty coverage does not apply to misuse, normal wear, improper installation by third parties, pre-existing conditions, power issues/surges, pest/rodent damage, or failures unrelated to the original repair.
Services are intended to restore appliance functionality through standard diagnostic and repair procedures. Certain complex procedures (such as welding, structural modifications, or electrical rewiring beyond standard appliance repair) may not be offered. Installation of new appliances may be offered only when relevant to a repair and when conditions allow.
“$100 off first-time customers” is a limited-time offer. Terms apply. Cannot be combined with other offers/discounts. Eligibility and discount application will be confirmed by phone and reflected on the invoice/work order where applicable.
Brand names are used for identification only. PrimeTech Solutions is an independent third-party service provider and is not affiliated with or endorsed by Sub-Zero, Viking, Wolf, Thermador, or any manufacturer.
These Terms are provided by TJRG Primetech Solutions Inc. (operating as PrimeTech Solutions). This website and related domains (including PrimetechSolutionsInc.com) are operated by TJRG Primetech Solutions Inc.
Questions about these Terms: Info@PrimetechSolutionsInc.com
Mailing/registered address (not a walk-in location): 65 Oriental Blvd, Brooklyn, NY 11235
How PrimeTech Solutions handles information on this call-only website.
This website is operated by TJRG Primetech Solutions Inc. (operating as PrimeTech Solutions). We provide appliance repair coordination as a service-area dispatch business serving New York, Miami, Phoenix, and Dallas (and nearby areas).
We do not offer an online contact form. If you call us, we may collect information needed to schedule and coordinate service, such as your name, phone number, service address, service area, appliance type, and a description of the issue. You may optionally provide an email address for confirmations or updates.
Calls and messages are handled through QUO. Calls may be recorded for quality assurance, training, dispute prevention, and service documentation. SMS/messages may be used for scheduling, confirmations, and service updates. Use of QUO may also be subject to QUO’s terms and policies.
To coordinate service, we may share necessary customer details (including service address and job notes) with independent partner technicians we dispatch to your location. Partner technicians are not employees of PrimeTech Solutions. We share information to complete scheduling, diagnosis, and service delivery.
Card payments are processed through Square. We do not store full card numbers on this website. Payment processing is subject to Square’s policies and security controls. Checks may be accepted where applicable.
We use Housecall Pro for scheduling, job management, and service communications. We may also use Google Workspace for email and business communications. Our website hosting provider is ionos. These providers may process information on our behalf to help us operate, schedule, and support services.
We may use analytics and advertising measurement tools to understand website performance (for example, page visits and click-to-call activity). These tools may use cookies or similar technologies. You can control cookies through your browser settings. Disabling cookies may limit certain site functionality.
Note: We may update this section if we add additional tracking tools (such as Google Analytics 4 / Google Tag Manager or third-party call tracking).
We do not sell or rent personal information. We share information only as needed to coordinate service, process payments, provide scheduling/communications, and maintain business operations.
We retain customer records (including invoices, job notes, and service communications) for up to 7 years to support accounting, tax, warranty documentation (when applicable), dispute handling, and legal compliance. We may retain some information longer where required by law or necessary to establish, exercise, or defend legal claims.
You can request to access, correct, or delete your personal information, or object to certain processing, by emailing Info@PrimetechSolutionsInc.com.
We will take reasonable steps to verify your request and respond within applicable timeframes. Deletion requests will be honored where feasible; however, we may retain information that we are required to keep for legal, tax, accounting, fraud prevention, or dispute-resolution purposes.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to reduce risk and limit access to authorized personnel and service providers.
We may update this Privacy section from time to time to reflect operational, legal, or technology changes. For privacy questions or requests, email Info@PrimetechSolutionsInc.com.
Call now and we’ll coordinate the soonest available appointment.
